MOBILE THERMAL PRINTER
MODEL CMP-30 series
If you want to dispose of this product, do not mix it with general household
waste. There is a separate collection systems for used electronics products
in accordance with legislation under the WEEE Directive (Directive 2002/96/
EC) and is effective only within European Union.
Wenn Sie dieses Produkt entsorgen wollen, dann tun Sie dies bitte nicht
zusammen mit dem Haushaltsmüll. Es gibt im Rahmen der WEEE-Direktive
innerhalb der Europäischen Union (Direktive 2002/96/EC) gesetzliche
Bestimmungen für separate Sammelsysteme für gebrauchte elektronische
Geräte und Produkte.
Si vous souhaitez vous débarrasser de cet appareil, ne le mettez pas à la
poubelle avec vos ordures ménagères. Il existe un système de récupération
distinct pour les vieux appareils électroniques conformément à la législation
WEEE sur le recyclage des déchets des équipements électriques et
électroniques (Directive 2002/96/EC) qui est uniquement valable dans les
pays de l’Union européenne.
Les appareils et les machines électriques et électroniques contiennent
souvent des matières dangereuses pour l’homme et l’environnement si vous
les utilisez et vous vous en débarrassez de façon inappropriée.
Si desea deshacerse de este producto, no lo mezcle con residuos domésticos
de carácter general. Existe un sistema de recogida selectiva de aparatos
electrónicos usados, según establece la legislación prevista por la Directiva
2002/96/CE sobre residuos de aparatos eléctricos y electrónicos (RAEE),
vigente únicamente en la Unión Europea.
Se desiderate gettare via questo prodotto, non mescolatelo ai rifiuti generici
di casa. Esiste un sistema di raccolta separato per i prodotti elettronici
usati in conformità alla legislazione RAEE (Direttiva 2002/96/CE), valida solo
all’interno dell’Unione Europea.
Deponeer dit product niet bij het gewone huishoudelijk afval wanneer u het
wilt verwijderen. Er bestaat ingevolge de WEEE-richtlijn (Richtlijn 2002/96/
EG) een speciaal wettelijk voorgeschreven verzamelsysteem voor gebruikte
elektronische producten, welk alleen geldt binnen de Europese Unie.
Hvis du vil skille dig af med dette produkt, må du ikke smide det ud
sammen med dit almindelige husholdningsaffald. Der findes et separat
indsamlingssystem for udtjente elektroniske produkter i overensstemmelse
med lovgivningen under WEEE-direktivet (direktiv 2002/96/EC), som kun er
gældende i den Europæiske Union.
Se quiser deitar fora este produto, não o misture com o lixo comum. De
acordo com a legislação que decorre da Directiva REEE – Resíduos de
Equipamentos Eléctricos e Electrónicos (2002/96/CE), existe um sistema de
recolha separado para os equipamentos electrónicos fora de
uso, em vigor apenas na União Europeia.
Jeżeli zamierzasz pozbyć się tego produktu, nie wyrzucaj go razem
ze zwykłymi domowymi odpadkami. Według dyrektywy WEEE
(Dyrektywa 2002/96/EC) obowiązującej w Unii Europejskiej dla
używanych produktów elektronicznych należy stosować oddzielne
Declaration of Conformity
This printer conforms to the following Standards:
The Low Voltage Directive 2006/95/EC, the EC/R&TTE Directive, the RoHS
Directive 2002/95/EC, and the WEEE Directive 2002/96/EC.
LVD : EN60950-1
EC/R&TTE: EN55022 Class B
FCC Compliance Statement for American Users
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Use shielded cables to connect this device to computers.
Any changes or modifications not expressly approved by the grantee of
this device could void the user’s authority to operate the equipment.
EMI Compliance Statement for Canadian Users
• This Class B digital apparatus complies with Canadian ICES-003.
• Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
• Before using this product, be sure to read through this manual. After
having read this manual, keep it in a safe, readily accessible place for
• The information contained herein is subject to change without prior notice.
• Reproduction or transfer of part or all of this document in any means is
prohibited without permission from CITIZEN SYSTEMS.
• Note that CITIZEN SYSTEMS is not responsible for any operation results
regardless of missing, error, or misprinting in this manual.
• Note that CITIZEN SYSTEMS is not responsible for any trouble caused
as a result of using options or consumables that are not specified in this
• Except explained elsewhere in this manual, do not attempt to service,
disassemble or repair this product.
• Note that CITIZEN SYSTEMS is not responsible for any damage attributable
to incorrect operation/handling or improper operating environments which
are not specified in this manual.
• Due to the nature of thermal paper, printed data should be considered
for temporary use, not stored for a long period or permanently. Please
note that CITIZEN SYSTEMS is not responsible for damage or lost profit
resulting from the loss of data caused by accidents, repairs, tests or other
• If you find loss of information, error, or uncertain matter, please contact
your CITIZEN SYSTEMS dealer.
• If you find any disordered or missing page (s), contact you CITIZEN
SYSTEMS dealer for replacement.
CITIZEN is a registered trade mark of Citizen Holdings Co., Japan
CITIZEN es una marca registrada de Citizen Holdings Co., Japón
Company names and product names in this manual are trademarks or
registered trademarks of relevant companies.
Copyright © 2010 by CITIZEN SYSTEMS JAPAN CO., LTD.
What the Icons Mean
Precautions and notices necessary to follow for preventing hazards to the
user or other person or their properties are defined as shown below. Hazards
and degrees of damage that may be caused by ignoring the instructions are
categorized as shown below. Please be familiar with the content of these
definitions before reading this manual.
Indicates the case that may result in
death or serious injury.
This symbol indicates that using the
product improperly in defiance of this
symbol may result in death or serious
This symbol indicates that using the
product improperly in defiance of this
symbol may result in injury or damage
Definition of the icons
This symbol indicates the hazard that needs precautions.
This symbol indicates prohibited actions.
This symbol indicates mandatory actions.
Precautions in Handling Printer
z If the product continues to be used when heat or smoke is
generated or an abnormal odor is produced, a fire may occur.
Immediately turn the printer power off, and carefully but
quickly remove the battery, then contact our service agent.
z If any foreign matter (metal tip, water, liquid) enters the
product, immediately turn the printer power OFF, and
carefully but quickly remove the battery, then contact our
service agent. Ignoring this instruction may result in a fire.
z Do not place the printer on a shaky table or other unbalanced
place. The printer may drop or fall resulting in injury.
z Avoid using or storing in the following place. Damage to
printer may be caused.
• In a car parked in a sunny place, a place exposed to direct
sunlight, near heat generating equipment, or the like.
• A place where temperature or humidity is excessively high or
low, or its change is radical.
• A dusty place.
• A place likely to get a splash of water or liquid.
z Avoid dropping, impacting or vibrating the printer otherwise
damage may be caused.
z Avoid entry of foreign material. Otherwise, fault may occur.
z Do not use volatile liquid (thinner, benzine, etc.) or wet cloth
when cleaning the printer. Deterioration or discoloration may
occur. Use a dry, soft cloth for cleaning.
z Do not move the printer or give any shock or vibration to it
while the printer is in operation or in standby operation. The
printer power may be disconnected and the print data may be
Precautions on Using Printer
z Do not touch the print head or paper cutter while replacing
print paper. Heated print head may cause burn. The cutter
may cause injury to the hand.
z Use of print paper other than specified may result in not only
deteriorated print quality but shortened life of print head
z Do not tap or rub the print head with edged or hard material.
z When condensation is present on the print head, dry it
completely before printing. Printing with condensation may
damage the print head.
Precaution on Overheating
z To prevent the motor from overheating, continuous printing (or
feeding) of the printer should be 1.5 m or less in print length.
After printing for this distance we recommend a pause of at
least 30 seconds for cooling.
Precautions on Using Battery
Leaked liquid from the battery may result in loss of eyesight if
it enters the eye. Immediately wash eyes with fresh water and
get medical care.
If liquid from the battery is ingested, immediately seek
Keep the following in mind when handling battery.
Otherwise, liquid leakage, heat generation, and explosion
• Do not throw battery into fire or do not apply heat.
• Do not peel or scratch the external battery casing.
• Soldering is prohibited.
• Do not give strong shock to battery or throw it away.
• Do not short-circuit the positive and negative terminals with a
metal such as metal wire.
Never disassemble or modify battery. Otherwise, liquid
leakage, heat generation, or explosion may occur.
z If battery liquid attaches to skin or cloth, immediately wash it
out with fresh water. Otherwise, skin disorder may be caused.
z Risk of explosion if battery is replaced by an incorrect type.
z Dispose of used batteries according to the instructions.
z Use only the approved external charger or charge the battery
within the printer.
z Never use another charger or one that looks to be similar.
z Do not dip battery in water or sea water. Wet battery may
generate heat or may be subject to corrosion.
z Do not use or leave battery at high temperature. Using or
leaving battery in a place of high temperature may result in liquid
leakage, deteriorated performance, or shortened lifetime.
z Keep battery beyond the reach of a baby or child. Pay
attention not to let a child take out the battery.
z If the battery is used for the first time, be sure to charge it
completely before use.
z If any abnormality is found while the battery is in use, stop the
operation and carry the battery in local sales agent.
z The battery in the printer is shipped partially charged. Please
fully charge the battery prior to using the printer.
Precautions on Installing New Paper
z Before printing, confirm that print paper is set straight forward
at the exit from the print (thermal) head. Skewed setting may
result in paper jamming.
z To prevent skewed insertion of paper, use the following form
for the end of paper.
OK NG NG NG
Precautions on Using Thermal Paper
z Print density may change with different kinds of paper.
z Observe the following when using thermal paper. Thermal
paper is not resistant to discoloration, deterioration in quality,
and thin printing.
• Do not leave printed thermal paper exposed to light for a long
• Avoid exposure to high temperature, humidity, liquid, or
• When keeping the printer thermal paper on a board, do not
use paste, adhesive, or adhesive tape containing volatile
• For long-time storage, use thermal paper of high storage type
or copy it with plain paper copier.
• Avoid contact with a film of vinyl chloride for a long time.
• Avoid using ammonia. Do not put thermal paper near the
paper copied by use of ammonia.
• Avoid putting sweat or grease from your hands on the
surface (printed or to be printed) of thermal paper.
• Store thermal paper in a dark place with average temperature
below 25°C and relative humidity below 65% .
z Using print paper with a thickness outside the recommended
range may cause improper print quality.
Precautions on Using Special Serial Cable
z With one side of the connector connected to this product, do
not touch the metal part of the other connector.
Static electricity may cause breakdown of internal circuit of
Do not leave this product with a cable wound around it for a
long time. Disconnection or discoloration may result.
Plugging and unplugging the contactor shall be done securely
in the correct direction.
Precautions on Using Charger
z Do not use the product at a voltage and frequency other than
z Do not use Charger other than specified.
z Before use, confirm that the power receptacle has sufficient
z Do not connect to the power receptacle where multiple
connections are used.
z Do not step on, tap, or put any object, on the cable of the
z Before connecting or disconnecting Charger, turn the printer
power OFF. Do the operation securely.
THE TABLE OF CONTENTS
1. GENERAL OUTLINE ...........................................13
1.1 Features .........................................................................13
1.2 Unpacking ......................................................................14
1.3 Model Classifications .....................................................16
1.4 Basic Specifications .......................................................17
2. EXPLANATION OF PRINTER PARTS ................19
2.1 Printer Appearance ........................................................19
2.2 Operation Panel .............................................................21
3. OPERATION ........................................................22
3.1 Setting/Replacing the paper roll .....................................22
3.2 Installing Belt Clip...........................................................23
3.3 How to secure partition for 58mm ..................................24
3.4 Installing Battery ............................................................24
3.5 Charging the Battery ......................................................25
3.6 Removing Battery (with Belt Clip) ..................................26
3.7 Wireless Communication ...............................................27
3.8 Interface Cable Connection ...........................................29
3.9 Self Test .........................................................................30
3.10 Reading Magnetic Stripe ................................................32
3.11 Reading IC Card ............................................................33
3.12 Leather Case Usage ......................................................34
3.13 Adjust sensibility of label gap detection
transmission sensor .......................................................35
1. GENERAL OUTLINE
CMP-30 is a compact, full featured portable line thermal printer, which can be
used in a large variety of job environments.
Bluetooth/WiFi communication with a PDA or similar device is useful for
business activities at the point of sale or service.
z Compact and Robust
z High speed and low noise emission of the line thermal printing
z Long-life printing head with high reliability
z Easy paper-handling, owing to the paper-drop-in style
z Lithium-ion rechargeable battery
z 3 LED to indicate battery status
z Equipped with USB and serial port as standard
z Built-in Bluetooth function (CMP-30BT)
z Built-in Wi-Fi function (CMP-30WF)
z Built-in magnetic stripe reader (Option)
z Built-in IC card reader (Option)
Printer Battery Belt Clip
Charger EC Plug Serial Cable
(CMP-AD20US/EU) (U model only) (CA20-S01)
Paper Roll CD-ROM Quick Start Guide
Partition for 58mm
Battery Cradle Car Charger USB Cable
(CMP-BC30) (CMP-CC20) (CA20-U01)
Leather Case Strap
1.3 Model Classifications
Classified by the following designation.
CMP-30BT U MC L
None : No label function
L : Label function model
None : Without reader
M : Magnetic stripe reader
C : IC card reader
MC : Magnetic stripe reader + IC card reader
U : North Americas
E : Europe
None : USB and Serial
BT : USB, Serial and Bluetooth
WF : USB, Serial and WiFi
There is no products available for some of the combination of symbols.
1.4 Basic Specifications
Printing Method Direct line thermal printing
Printing Speed Max. 100mm/sec
Resolution 203 DPI x 203 DPI
Print width 72mm, 576dot
Character ASCII Character, ALPHA NUMERIC Character,
Extension Character, 18 codepages,
13 international characters
Font Font A (12 x 24 dot), Font B (9 x 17 dot)
Number of columns 48 (Font A), 64 (Font B)
Barcode EAN-8, EAN-13, Code39, ITF, UPC-A, Codabar,
Two-dimension: MAXI Code (CPCL only), QR Code,
Emulation ESC/POS, CPCL, Command Compatible
Driver/SDK Driver: Windows, CUPS
SDK: Windows CE 4.2/5.0/6.0,
Windows Mobile 5.0/6.x, Android
Input Buffer USB interface: 4K bytes
Others: 8K bytes
Sensor Paper End Sensor, Gap Sensor, Cover Open Sensor,
Black Mark Sensor
Paper Paper type Thermal Paper
Width 79.5 ± 0.5mm, 57.5 ± 0.5mm
Thickness Thermal Paper: 65~85μm
Label Paper: 85~150μm
External Diameter Max. Φ 56mm
Internal Diameter Thermal Paper: 18.5mm or more
Label Paper: 32mm or more
Reliability Thermal Head 50km, 50 million pulses
Battery Continuous printing for 36min
Standby for 19 hours (Bluetooth)
Printing length: 186m
Dropping 1.2m (Printer)
Environmental sealing IP42 (excluding MSR model)
Communications Standard Serial(RS-232C), USB 2.0 full speed,
Bluetooth 2.0 (CMP-30BT),
Wireless LAN 802.11b/g (CMP-30WF)
MSR (Optional) Card Standard ISO7811/2
Track Track 1 & 2 (Track 2 & 3 are optional)
Magnet Head Life 300,000 Passes or more
Battery Charger Input AC100~240V, 50/60 Hz
Output 8.4V , 800~1400mA
Battery Battery type Li-ion
Output 7.4V, 2200mAh
Charging time 220 min
Battery status display 3 LEDs to indicate 4 battery status
Power saving function Power save mode, Auto power off mode
Size 120(W) x 152(D) x 70(H) mm
4.7(W) x 5.9(D) x 2.7(H) inch
Weight Approx. 0.65 kg (including battery)
Temperature Operation -10 ~ 50℃
Storage -20 ~ 60
Humidity Operation 35 ~ 95%
Storage 10 ~ 95%
Safety standard, Radio interference PSE(Charger), VCCI Class B,
Telec (CMP-30BT, CMP-30WF)
2. EXPLANATION OF PRINTER PARTS
2.1 Printer Appearance
(1) Paper Cover
Set paper roll inside this cover.
(2) Manual Cutter (Tear Bar)
To cut the printed paper, gently pull the paper from the edge of
the paper at the angle so that paper firmly contacts the serrated
(3) Paper Cover Open Button (blue colour)
Press down to open the paper cover for replacing the paper roll.
(4) DC jack
Connect Charger for recharging battery.
(5) MSR Slot (Optional)
Swipe magnetic stripe.
(6) Power Button
Press and hold the Power button for approximately 3 seconds to
turn the printer power ON.
To turn OFF the printer, press and hold the Power button until the
Power LED gets off.
(7) Control Panel
Refer to section 2.2 Operation Panel.
(8) IC Card Slot (Optional)
Insert IC card.
(9) Paper Feed Button
Press once for 1 line paper feed.
Press down and hold for continuous paper feed to any required
Refer to section 3.4 Installing Battery to 3.6 Removing Battery
(with Belt Clip).
(11) Belt Clip Hole
Refer to section 3.2 Installing Belt Clip.
(12) Serial port
For serial cable connection to host.
(13) USB Port (Mini B connector)
For USB cable connection to host.
2.2 Operation Panel
Button/LED Name Function
This button is used to turn the printer on and off.
Power When the printer is off, press this button for approximately 3
Button seconds and it will turn on the power. When on, pressing the
button will switch off the printer.
Paper can be fed manually by pressing this button.
Additionally, a self-test can be produced - refer to “3.9” for self
1. If all three of the “Batt“ LEDs are lit, the battery is fully
Battery 2. If you can hear beeping sound and all lights are turned off, it
Status LED means that the battery is at the lowest level.
3. If the battery is not charged at all, the printer turns off
If the red light is turned on, it means there is no paper roll or the
paper cover is open.
1. The battery status LEDs give an indication of power remaining.
Actual run-time remaining will depend on many factors such as the
contents of the output, distance to the computer, etc.
2. When the battery level is very low, high density printing can result in the
printer switching off during printing resulting in possible loss of data.
3.1 Setting/Replacing the paper roll
(1) Press the Blue Paper Cover
Open button and lift the paper
(2) Place the paper roll as shown.
Make sure the paper is placed
in right direction.
Do not use 2 inch paper.
(3) Pull a short length of paper out
of the printer and then press
center of the paper cover to
close the cover.
3.2 Installing Belt Clip
(1) Insert screw into belt clip.
(2) Tighten the screw with driver
The belt clip is included in the pack as a standard item but does not need to
be used or installed!
3.3 How to secure partition for 58mm
(1) Move the movable partition to the left.
(2) Place the partition for 58mm so that the mounting hole for the
partition for 58mm aligns with the screw hole positioned on the
top of the case.
(3) Secure the partition for 58mm with a screw and align the movable
partition to the right.
3.4 Installing Battery
(1) Align battery hook as shown in the picture.
(2) Push the battery into the printer until it locks in place.
(3) To release or remove the battery, gently pull the release catch
towards the battery module and rotate the battery from the
As the battery is not charged at the time of your purchase, charge the
battery fully prior to using the printer.
(Batteries can be charged in the printer or optional external cradle.)
3.5 Charging the Battery
(1) Be sure that the printer is turned off and AC plug is correct one.
If AC plug is wrong, change the plug to correct one.
(2) Open the DC Jack cover by pulling on the rubber cover and insert
DC JACK into the printer.
(3) Plug the power code to electrical outlet.
(4) The Charge Indicator LED is on the AC Charger itself (not the
printer) and shows red or green according to the status.
In case of a trouble while charging the battery, the charge is suspended with
charge LED blinking Green. Try unplugging and reconnecting charger, then
charge should resume. The charging is completed when the LED changes to
solid (continuous) green.
1. Unless the exclusive charger is used provided by the manufacturer,
the printer can be damaged, and the manufacturer is not liable for the
2. Before removing the battery, make sure that power is turned off.
3. A battery must be installed for printing. The printer will not operate from
the charger alone.
4. It is not recommended to use or operate the printer whilst charging as it
can reduce the battery's overall lifetime.
3.6 Removing Battery (with Belt Clip)
(1) Rotate the belt clip as shown.
(2) Remove the battery as shown.
3.7 Wireless Communication
(1) The Printer can be connected to devices equipped with a
Bluetooth interface such as PDAs, PCs or mobile telephones and
(2) Use the Bluetooth connection function supported by the device to
connect to the printer.
(3) The default PIN code for pairing is "0000" but this can be changed
with the Utilities supplied on the CD-ROM.
Wireless LAN Connection
(1) The Printer can be connected to devices equipped with Wireless
LAN connection according to the WiFi standards of 802.11b and
(2) Use the WiFi(802.11b/g) connection function supported by the
device to connect to the printer.
Refer to Configuration Tool in the CD-ROM for the WiFi setting.
Standard 802.11b, 802.11g
Communication Speed (Max) 54M bps
Transmission Distance (Max) 100m (Indoors without obstructs)
• The distance depends on the environment.
Security 64/128 WEP, WPA
3.8 Interface Cable Connection
(1) Connect USB or Serial cable into the cable connector on the
Use the cable offered by the manufacturer (Serial).
(2) Connect the interface cable into the USB or Serial port of the
device (PDA, PC, etc.).
3.9 Self Test
(1) Turn off the power pressing
the Power Button for
approximately 3 seconds.
(2) Whilst pressing and holding
the Paper FEED button, press
the Power Button.
(3) The printout is produced.
1. To go to Hex Dump mode additionally, press the Paper Feed button once
2. After printing ASCII pattern, the self test will be finished automatically.
3. If the Paper Feed button is not pressed to go to Hex Dump mode, self
test will be finished automatically after 3 seconds.
When the printer is installed initially or when you face a problem, you can run
the self test and check the information about
- Firmware version, Emulation, Codepage, sensor setting, interface setting
and so on.
After checking with self-test and no issues are found, you can examine other
devices and software. This function is working independent of devices and
Motor protection from being overheated
To prevent the motor for overheating, the printer should be stopped for at
least 30 seconds after continuously printing a 1.5 metre long receipt.
3.10 Reading Magnetic Stripe
Insert and swipe the card in the direction of the arrow as shown in the picture.
Card Standard ISO 7811/2
Dual Track 1, 2 Track or 2 ,3 Track
Card Swipe Speed 10cm ~ 15cm/sec (4 ~ 6 inch/sec)
Magnetic Head Life 300,000 passes (minimum)
3.11 Reading IC Card
Insert the card in the direction of the arrow as shown in the picture.
3.12 Leather Case Usage
(1) Open the leather case. (2) Place the printer into the
(3) Close the Hook and loop (4) Fasten to the belt by using
fastener, and stick the cover. the clip at the rear of the
3.13 Adjust sensibility of label gap
detection transmission sensor
If the gap between labels are not being detected accurately, adjust the
sensibility as follows.
(1) Set the sensor label sheet.
(2) Perform self test.
(3) When the self test printing starts, press the FEED button for more
than 3 seconds during the time it takes to finish printing.
(4) When the Entering Factory Test mode sign has been printed, press the FEED
button again. The reception level of the sensor located at the label
and gap section will be printed out as a graph and the sensibility
adjustment will be completed.
6-1-12, Tanashi-cho, Nishi-Tokyo-shi Tokyo, 188-8511, Japan
Tel: +81 (0) 42 468 4608 Fax: +81 (0) 42 468 4687